Frequently Asked Questions (FAQs)

We believe 'Never Changing Values'. We seek healthy beauty to benefit people and the environment, also share our values with others.

We offer a subscription service that measures your skin condition and delivers customized 'Put Ons', for your skin type every 28 days. Our Skin Guide visits you to precisely measure the skin condition of every facial part (T zone, O zone, U zone, and N zone). The products are then custom-designed via on-demand process. Freshly made products will be shipped within nine days for you to use for 28 days. Your skin recovery cycle and environment-information are reflected in the customized 'Put Ons'. TOUN28 offers a smart-future skincare service to care for skin which changes continuously. Experience a new sensation with TOUN28's fresh 'Put Ons' that fit your skin.

One-Step Smart Skin Care : TOUN28 offers 'Put Ons' for each facial management area (T Zone, O Zone, U Zone, N Zone) based on accurate skin measurements. TOUN28 provides sincere customized skincare. It is designed for a simple, one-step service from skin measurement and customized design to subscription.

Face-Partial Care : Traditional cosmetics demanded you to repeatedly use at least five to seven steps of skincare products (booster < skin < essence < lotion < eye cream < moisturizing cream < nutrition cream). But TOUN28 cut out unnecessary steps and designed 'Put Ons' for all different skin types and facial parts. With these 'Put Ons', you can fully care for your skin with only one or two steps.

24M to 28D :Basic skincare cosmetics have 24 to 36 months of shelf life. Chemical preservatives, many of which are known to cause skin problems and skin irritations are added to extend the shelf life. Microbial contamination will occur when these products are used for too long. But TOUN28’s 'Put Ons' are safe from all these worries as the products are all crafted with naturally derived protective ingredients and designed to be used only for 28 days.

01 Contact

_Please fill out the information in the skin measurement page on the website ( If you tell us your available time and place, our Skin Genius will visit you directly. Your skin measurement service is cost-free.

02 Analysis

Skin measurement measures skin moisture, elasticity, wrinkles, skin tone and pores which are the five measurements used to diagnose skin conditions. It also takes a look at the T zone (forehead and nose), O zone (around the eyes), U zone (around the cheeks) and N zone (around the mouth) areas. Your skin measurement results can be found on My Page on the website.

03 Design

Once your skin is measured, we will design your product based on your skin information. You can choose the intensity of active ingredients and fragrance to help improve your skin. Consulting with our Skin Genius only takes about 15 minutes.

04 Pay & Receive

The ‘Put Ons’ will be delivered within seven days after payment is made.

Skin measurement algorithm (TOUN28's patent application) helps to recommend active ingredients for the customer’s facial areas which need extra care. These are based on the priority values drawn from five measurements (skin moisture, elasticity, wrinkles, skin tone, and pores), in four crucial areas: T zone (forehead and nose), O zone (around the eyes), U zone (around the cheeks) and N zone (around the mouth).

This active ingredient is a natural material that has been researched and developed by Biospectrum Life Science Institute. It is a functional material that has been scientifically proven via completed cell experiments and clinical trials. Also, it is registered on the ICID (International Cosmetic Ingredient Dictionary). TOUN28 mixes the appropriate active ingredients and adjust the intensity of fragrance (0.04% ~ 0.2%) to fulfill the customer’s preference, according to the skin measured value.

Our skin is affected by hormones, causing various skin changes. Also, it is affected by the external environment as seasons change. Skin sensitively reacts to the environmental changes such as fine dust concentration, UV index, and humidity from heating and cooling equipment. TOUN28 customized a solution to deal with environmental changes. It is to take care of important skin by offering products every 28 days.

If a higher level of fine dust is expected, we add a plant complex component with anti-pollution functions for the next month subscription. As the high UV index season comes, we add some ingredients such as biological UV protector with botanical complex components and After Sun Care with a soothing effect. You can subscribe smart skincare ‘Put Ons’ for the next month via the notification function, predicting the changes in the skin.

The cosmetics are generally composed of whitening line, elastic line, moisturizing line, trouble line and sensitive line. Each of these lined has toner-essence-lotion-eye cream-cream (5 to 7 steps). The thing is that 45% of people have complex skin types with various skin types in different facial parts. TOUN28 dramatically reduced the repetitive steps of each cosmetics line in order to cut out unnecessary expenses and minimize inconvenience for our customers.

Toun28 has essential ingredients, it is made to provide sufficient skincare for various facial parts. You can stop using other products whose functions overlap unnecessarily.

TOUN28 focuses on creating fresh ‘Put Ons’, just as many of us start out day with fresh coffee.
Preservatives are essential components used in the cosmetics to protect skin against microbial contamination which occurs in the manufacturing and distribution process. However, according to the American Academy of Dermatology, one major preservative used in cosmetics (the representative ingredient: parabens) has been found to be the second leading cause of skin allergies and irritants. What is more, microbial contamination is more critical than preservatives. Expensive cosmetics are not an exception.Refrigerated-storage was suggested as an alternative solution, but for many of us, this is inconvenient. There is no perfect solution to this problem.

TOUN28 minimizes skin irritation by using plant-derived preservative ingredients(paeonia suffruticosa root extract, illicium verum fruit extract, and scutellaria baicalensis root extract). The subscription service every 28 days allows you to safely use the product by protecting skin from microbial contamination and other harmful substances. Try this new experience.
TOUN28 recommends users to only use the product for 28 days after opening. Let the leftover materials be returned to nature.

TOUN28 offers products which fit well with each part of the face via fresh subscription service. TOUN28’s key value lies in the spirit to provide products that benefit both skin and the environment. ‘Righteous Put Ons’ are made to benefit both people and the environment.

Replacing the chemical components was our top priority to benefit the skin. The ingredients of surfactants, preservatives, and fragrance are essential to craft cosmetic formulations. These are also the main factors in determining the price level. It is always hard to find ‘fine ingredients’at ‘fine prices’. Fine ingredients are expensive since factors such as efficacy and scarcity are reflected in the price. TOUN28 tried to put more value on using naturally derived ingredients than spending more on the expensive packages.TOUN28 uses natural ingredients and naturally-derived ingredients. Vegetable surfactants are made from olive oil, vegetable preservatives extracted from scutellaria baicalensis, paeonia suffruticosa and illicium verum fruit, and essential oils for the fragrance are made from distilling actual flowers. TOUN28 also uses raw materials which are designated by the Environmental Working Group (US) with a safety level of under Skin Deep Score 3 (level 1 to 10).

Small and medium-sized companies pursue righteous products under the current cosmetics market which spends more money on marketing costs and expensive packages. So, join us by supporting TOUN28 and other people who care a lot about helping both people and the environment.

The answer is no. The contents will not leak out or permeate inside the package. TOUN28’s paper package is made of paper materials certified by the Korea Environment Corporation. It also has an authentication code on the package which is made with craft paper. The inner part of the package is coated with PE where the product is contained. TOUN28 selects safe glue which is used when food and beverage packages are manufactured. Be cautious when using the product since the outer part of the package is made of paper. It may be stained by water or oil, and also the glued part underneath may come undone if too much pressure is applied.

TOUN28’s package is biodegradable. It took a long time to develop materials that will decompose when disposed of. The current paper package was finally created after a great deal of effort to find biodegradable vials, paper packages, and coating materials which are used in the food and beverage industry. What is more, TOUN28 tested reactivity and safety with the products, and of course the aesthetics of the design. TOUN28 will continue to develop advanced cosmetics paper packages via further experiments.

TOUN28’s packaging is made of paper, aluminum (the cap) and PE (the spout, which is seen when the cap is removed) which is a compound material. After using the paper package, empty the contents and rinse well with water. The paper package should not get mixed with other general paper. If you do not have a specific paper collection box, throw it out with other recycled items (cans, glass bottles, etc.).